Food Experience Manager

Nassau, New Providence, Bahamas

Full Time

Senior Manager/Supervisor

Food Experience Manager

Harvest in the Gardens (HITG) — Nassau, Bahamas

Where Hospitality Meets Performance

Harvest in the Gardens (HITG) is a multi-concept destination that brings together hospitality, culinary, retail, entertainment, and community into one unforgettable guest experience.

Great food is more than what's on the plate—it's the service, the atmosphere, the consistency, and the people who bring it all together.

We're seeking a Food Experience Manager who will lead the daily performance of our food portfolio, ensuring every concept delivers exceptional hospitality, operational excellence, and strong financial results.

This is an opportunity for a dynamic hospitality leader who thrives in fast-paced environments, develops high-performing teams, and understands that memorable guest experiences begin with operational discipline.

About the Role

The Food Experience Manager is responsible for the operational leadership and performance of Harvest in the Gardens' food and beverage portfolio.

Reporting to the Operations Director, you will oversee the daily execution, guest experience, labor performance, service standards, inventory management, and operational results across multiple dining concepts.

Working closely with the Culinary & Supply Chain Director, you will ensure culinary standards are executed consistently while creating an environment where guests receive outstanding hospitality every visit.

Why This Role Matters

Food is one of the defining experiences at Harvest in the Gardens.

As Food Experience Manager, your leadership ensures every restaurant, café, marketplace, and dining concept consistently delivers exceptional quality, service, and hospitality.

You'll create an environment where guests return because they trust the experience, team members take pride in their work, and operational excellence becomes the standard.

Key Responsibilities

Multi-Concept Operations Leadership

Lead the daily performance of all food and beverage concepts.
Ensure operational consistency across assigned eateries and/or retail outlet.
Maintain exceptional guest service standards throughout every concept.
Ensure each location operates efficiently while delivering memorable guest experiences.

Guest Experience & Hospitality

Champion a guest-first culture across all dining environments.
Lead service recovery efforts and resolve guest concerns professionally.
Coach leaders and team members to consistently exceed guest expectations.
Foster an environment of warmth, hospitality, and operational excellence.

Financial & Operational Performance

Monitor sales, labor, productivity, and operational performance.
Execute established labor and food cost expectations.
Improve operational efficiency while maintaining quality standards.
Support revenue growth through strong execution and leadership.

Inventory & Standards Execution

Ensure inventory accuracy and operational controls.
Minimize waste and product loss.
Partner with the Culinary & Supply Chain Director to execute recipes, product specifications, and food quality standards.
Reinforce operational consistency across every food concept.

Leadership & Team Development

Coach and develop restaurant leaders and supervisors.
Build accountability through regular coaching and performance feedback.
Foster teamwork, professionalism, and continuous improvement.
Support leadership succession and talent development across the food portfolio.

What a Typical Week Looks Like

This is a highly visible, operations-focused leadership role.

45–55%: Floor leadership, guest interaction, and operational oversight
20–25%: Coaching leaders and developing team performance
15–20%: Reviewing labor, sales, inventory, and operational performance
10–15%: Cross-functional collaboration, planning, and leadership meetings

Evenings, weekends, holidays, and special events are a regular part of this role.

You will be expected to:

Lead from the floor during peak business periods.
Coach leaders in real time.
Support multiple concepts throughout the property.
Maintain high visibility with guests and team members.

Reporting Structure

Reports to

Operations Director

Works alongside

Culinary & Supply Chain Director
Events & Experiences Manager
Venue Services Manager
Experience & Events Director
People & Talent Director
IT & Systems Director

Oversees

Full-Service Restaurant Manager
Cafe & Retail Team Lead
Additional food concept leaders as assigned

Required Qualifications

Five (5) or more years of progressive leadership experience in hospitality, restaurant, food and beverage, or multi-unit operations.
Experience leading multiple teams within high-volume environments.
Strong understanding of restaurant operations, labor management, guest service, and operational performance.
Demonstrated ability to coach leaders and build high-performing teams.
Excellent leadership, communication, and organizational skills.

Preferred Qualifications

Multi-concept restaurant or destination hospitality experience.
Experience overseeing multiple food outlets simultaneously.
Experience opening new restaurants or hospitality concepts.
Knowledge of inventory management, food cost controls, and operational reporting.
Experience within a resort, entertainment venue, or destination environment.

What Success Looks Like

Consistent guest satisfaction across all food concepts.
Strong financial performance and labor management.
High service standards throughout every outlet.
Well-developed and accountable restaurant leaders.
Effective inventory management and operational discipline.
Dining experiences that encourage guests to return again and again.

Work Environment & Culture

Harvest in the Gardens is a fast-paced destination where hospitality, culinary excellence, entertainment, retail, and community come together to create memorable experiences.

We believe exceptional hospitality begins with exceptional leadership.

We value leaders who demonstrate accountability, service excellence, operational discipline, teamwork, stewardship, and a passion for developing others.

Location

Nassau, Bahamas

Join the Team

At Harvest in the Gardens, we're building more than a collection of restaurants—we're creating dining experiences that bring people together and keep them coming back.

If you're passionate about hospitality, developing people, and leading high-performing food operations, we'd love to hear from you.

Apply today and help shape the future of food experiences at Harvest in the Gardens.

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