Interactive Entertainment Partner

Harvest in the Gardens (HITG) — Nassau, Bahamas

Help Create an Experience Guests Won't Stop Talking About.

At Harvest in the Gardens (HITG), memorable experiences are created by people who know how to combine hospitality, energy, attention to detail, technology, and a little bit of the unexpected.

We're looking for enthusiastic, technology-confident, and guest-focused Interactive Entertainment Partners to help deliver one of HITG's distinctive entertainment experiences.

This role is perfect for someone who enjoys working with people, learning new technology, helping guests try unfamiliar experiences, and creating moments that are fun, engaging, organized, and memorable.

You'll welcome guests, prepare them for participation, provide clear instructions, prepare and reset equipment, monitor guest comfort and safety, assist during the experience, and help keep everything operating smoothly throughout the day.

About the Role

Reporting to the Interactive Entertainment Shift Lead, you'll work directly with guests and equipment throughout each shift.

You'll help prepare each guest for participation, provide clear instructions, operate assigned guest-facing systems and equipment, monitor the experience, provide assistance when needed, and prepare the area for the next guest.

You'll also learn how to recognize routine equipment or system issues and complete approved basic troubleshooting steps.

You do not need to be a technical expert.

You do need to be comfortable learning technology, following procedures carefully, working directly with equipment, solving routine problems, and remaining calm and positive when something doesn't work exactly as expected.

What You'll Do

Welcome & Guide Guests

• Welcome guests warmly and create an engaging first impression.

• Explain the experience clearly and confidently.

• Help guests understand what to expect before participating.

• Provide required participation and safety instructions.

• Answer routine guest questions accurately.

• Help guests who may feel uncertain or unfamiliar with the experience.

• Adapt your communication for children, adults, families, groups, and first-time participants.

• Maintain an upbeat, professional, and approachable presence.

Support the Experience

• Guide guests through the appropriate participation process.

• Help guests prepare assigned equipment where required.

• Monitor guests during participation.

• Provide assistance when guests need help.

• Recognize when a guest appears uncomfortable or wishes to stop.

• Respond calmly to routine concerns.

• Escalate significant guest, safety, equipment, or operational concerns.

• Help ensure every experience feels organized, engaging, and well managed.

Operate & Care for Equipment

• Learn the proper use of assigned guest-facing equipment and operating systems.

• Complete required setup and readiness checks.

• Prepare equipment before guest use.

• Follow established handling and operating procedures.

• Reset equipment between guests.

• Support routine charging, connection, cleaning, storage, and organization requirements.

• Perform approved basic troubleshooting when equipment does not respond as expected.

• Report damaged, malfunctioning, or unusual equipment promptly.

• Protect equipment from improper handling or avoidable damage.

• Never place potentially unsafe or malfunctioning equipment into guest use.

Reset & Prepare Between Guests

• Reset the experience promptly after each use.

• Prepare guest-contact equipment and surfaces according to established cleaning procedures.

• Verify that equipment is properly positioned and ready for the next guest.

• Monitor battery, charging, connectivity, or other routine readiness requirements.

• Keep operating, staging, waiting, and storage areas organized.

• Replenish required operating supplies.

• Help maintain efficient turnaround during busy periods.

Support Guest Flow

• Help manage guest entry and transitions.

• Support reservations, scheduled guests, walk-ins, and groups where applicable.

• Communicate expected wait times accurately when assigned.

• Keep waiting and participation areas organized.

• Support efficient transitions without making guests feel rushed.

• Notify the Shift Lead when guest volume or operational concerns begin affecting service.

Stay Alert to Safety

• Follow all established participation and safety procedures.

• Ensure guests receive required instructions before participating.

• Monitor guest comfort throughout the experience.

• Keep walkways and operating areas clear.

• Report hazards and unsafe conditions immediately.

• Respond appropriately if a guest becomes uncomfortable, distressed, or asks to stop.

• Follow established incident and emergency procedures.

• Seek immediate leadership assistance for medical, security, or serious safety concerns.

Be a Great Teammate

• Participate in pre-shift briefings and operational updates.

• Follow direction from the Interactive Entertainment Shift Lead and Team Lead.

• Support teammates during busy periods.

• Communicate guest questions, equipment issues, and operational concerns.

• Respond positively to changing priorities.

• Take responsibility for assigned areas and equipment.

• Maintain dependable attendance and readiness.

• Contribute to a respectful, professional, energetic, and team-oriented environment.

Who You'll Work With

Reports To

Interactive Entertainment Shift Lead

You'll also work closely with:

• Interactive Entertainment Team Lead

• Other Interactive Entertainment Partners

• Operations

• Events & Experiences

• Guest Experience

• IT & Systems

• Security

• Maintenance

• Environmental Services

• Other HITG teams as required

What We're Looking For

We're looking for someone who is:

• Friendly, energetic, and comfortable engaging with guests.

• Curious about technology and willing to learn.

• Comfortable handling and learning specialized equipment.

• Able to follow step-by-step procedures.

• Patient and confident when explaining instructions.

• Calm when something unexpected happens.

• Observant and attentive to guest comfort and safety.

• Comfortable interacting with children, adults, families, and groups.

• Organized and able to manage several tasks at once.

• Dependable and ready to work as part of a team.

• Willing to learn basic troubleshooting.

• Comfortable working in an active entertainment environment.

Required Qualifications

• High school diploma or equivalent preferred.

• Previous experience in customer service, hospitality, entertainment, recreation, events, attractions, retail, technology-supported service, or a similar environment preferred.

• Strong communication and interpersonal skills.

• Comfortable learning and using guest-facing technology and equipment.

• Ability to follow operating and safety procedures consistently.

• Strong attention to detail.

• Ability to remain calm and professional when resolving routine guest or equipment concerns.

• Dependable attendance and strong teamwork skills.

• Flexibility to work mornings, evenings, weekends, holidays, and special events.

Preferred Qualifications

• Experience in entertainment, attractions, recreation, gaming, interactive experiences, technology-supported customer service, or guest activities.

• Experience working with specialized equipment or electronic devices.

• Experience working with children, families, groups, parties, or events.

• Comfortable troubleshooting basic technical issues.

• Experience supporting queues, reservations, timed activities, or guest flow.

• First Aid or CPR certification is an asset.

What Success Looks Like

• Guests understand how to participate and feel confident before beginning.

• Guests feel welcomed and supported throughout the experience.

• Equipment is prepared and reset correctly between uses.

• Guest-contact equipment remains clean and ready.

• Routine technical concerns are recognized quickly.

• Safety procedures are followed consistently.

• Guest transitions are smooth and organized.

• You remain calm, helpful, and professional when issues occur.

• Your team can rely on you during busy periods.

• Guests leave excited about the experience they just had.

Work Environment

This is an active, guest-facing role in a fast-paced entertainment environment.

The position involves extended periods of standing and walking, frequent guest interaction, handling and preparing equipment, moving throughout the assigned experience area, and completing regular setup and reset activities.

Evenings, weekends, holidays, special events, and high-volume periods are a regular part of the role.

Join the Team

If you're energetic, dependable, curious about technology, and enjoy helping people discover something new, we'd love to hear from you.

Join Harvest in the Gardens as an Interactive Entertainment Partner and help create experiences that are engaging, seamless, and difficult to forget.

Harvest in the Gardens is an Equal Opportunity Employer. We value diversity and are committed to creating a respectful workplace where every Partner has the opportunity to contribute, grow, and thrive.