Security Officer

Nassau, New Providence, Bahamas

Full Time

Experienced

Security Officer

Department: Venue Services

Location: Harvest in the Gardens (HITG), Nassau, Bahamas

About Harvest in the Gardens

Harvest in the Gardens (HITG) is a hospitality destination where exceptional dining, immersive entertainment, meaningful community, and genuine hospitality come together to create unforgettable experiences.

A safe environment is the foundation of every exceptional guest experience. Our Security Officers help create an atmosphere where guests, team members, partners, and vendors feel welcomed, protected, and supported. Through professionalism, vigilance, and outstanding customer service, they ensure Harvest remains a safe and enjoyable destination for everyone.

Position Overview

The Security Officer is responsible for protecting the safety of guests, team members, visitors, and company assets while maintaining a welcoming and service-oriented presence throughout Harvest in the Gardens.

Reporting to the Venue Services Team Lead, this role conducts routine patrols, monitors property activity, responds to incidents, enforces company policies, and provides assistance during emergencies. Security Officers work collaboratively with all departments to promote a safe, secure, and positive environment.

Key Relationships

Reports To

Venue Services Team Lead

Collaborates With

Venue Services Team
Guest Experience Team
Events & Experiences Team
Food Experience Team
Culinary Team
People & Talent
Operations Leadership
Emergency Services (when required)

Areas of Stewardship

Guest Experience Stewardship

The Security Officer is responsible for creating a safe and welcoming environment while delivering professional and courteous service to every guest.

Responsibilities include:

Welcome and assist guests with professionalism and respect.
Provide directions and information when appropriate.
Monitor guest areas to promote a safe and enjoyable experience.
Respond promptly to guest concerns involving safety or security.
De-escalate situations calmly and professionally whenever possible.
Serve as a visible ambassador for safety throughout the property.

Team Member Stewardship

Build positive working relationships with team members across all departments.
Provide support during emergencies, special events, and operational needs.
Communicate security concerns promptly to leadership.
Participate in daily operational briefings and safety meetings.
Foster a culture of safety, accountability, and mutual respect.

Operational Stewardship

Conduct routine patrols of buildings, attractions, parking areas, and outdoor spaces.
Monitor entrances, exits, and restricted areas.
Complete incident reports accurately and in a timely manner.
Respond appropriately to medical emergencies, disturbances, accidents, and security incidents.
Monitor CCTV systems and security equipment as assigned.
Report maintenance or safety hazards promptly.
Support emergency preparedness procedures, evacuations, and crowd management when required.

Financial Stewardship

Help protect company property and assets from theft, vandalism, and misuse.
Monitor security equipment and report operational issues.
Support loss prevention initiatives.
Assist in protecting inventory and operational resources.
Promote responsible use of company equipment and facilities.

Cross-Functional Stewardship

Collaborate with Guest Experience to assist visitors throughout the property.
Support Events & Experiences during concerts, festivals, and private events.
Coordinate with Venue Services to identify and address safety concerns.
Assist Food Experience leadership during high-volume operations when guest safety requires.
Communicate effectively with emergency responders and public safety agencies when necessary.

Team Member Expectations

Security Officers are expected to demonstrate integrity, professionalism, sound judgment, and composure in every situation. Team members should remain observant, approachable, and service-oriented while consistently protecting the safety of guests, fellow team members, and company assets. Every interaction should reflect Harvest in the Gardens' commitment to hospitality and respect.

Key Competencies

Safety & Security Awareness
Conflict Resolution & De-escalation
Communication
Observation & Situational Awareness
Decision Making
Professionalism
Customer Service
Emergency Response
Report Writing
Teamwork
Integrity
Problem Solving

Qualifications

Required

High school diploma or equivalent.
Previous experience in security, law enforcement, military, hospitality security, or a related field preferred.
Strong verbal and written communication skills.
Ability to remain calm and make sound decisions under pressure.
Ability to work flexible shifts, including evenings, weekends, holidays, and special events.

Preferred

Valid Security Officer License or ability to obtain one in accordance with Bahamian regulations.
CPR and First Aid certification or willingness to obtain certification.
Experience working in hospitality, entertainment, retail, or tourism environments.
Experience with CCTV monitoring and incident reporting systems.
Knowledge of emergency response procedures and crowd management.

Working Conditions

This position requires flexibility to work mornings, evenings, overnight shifts, weekends, holidays, and special events.

The role requires extended periods of standing, walking, and patrolling both indoor and outdoor environments. Team members should be comfortable working in varying weather conditions, responding to emergencies, and maintaining a visible presence throughout the property.

Proficiency Requirement

To successfully perform this position, the team member must demonstrate the knowledge, skills, and abilities necessary to safely, effectively, and consistently perform the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions where applicable.

Our Commitment

At Harvest in the Gardens, safety and hospitality go hand in hand. Our Security Officers play a vital role in protecting our people, preserving our culture, and creating an environment where every guest and team member can feel secure, respected, and cared for.

If you're committed to service, lead with integrity, and take pride in creating safe environments, we'd love to hear from you.

Join Harvest in the Gardens and help create a destination where safety, hospitality, and professionalism are the foundation of every unforgettable experience.

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