Security Supervisor

Harvest in the Gardens (HITG) — Nassau, Bahamas

Where Safety Creates the Foundation for Exceptional Experiences

Harvest in the Gardens (HITG) is a multi-concept destination where hospitality, culinary excellence, entertainment, retail, and community come together to create unforgettable experiences.

Guests can only fully enjoy an experience when they feel safe, secure, and cared for. Every interaction with our Security Team should inspire confidence through professionalism, preparedness, sound judgment, and genuine hospitality.

We're seeking a Security Supervisor who will take direct responsibility for supervising our frontline security operations and ensuring our Security Team is prepared, accountable, and positioned to protect our guests, team members, facilities, and assets.

This is an opportunity for an experienced, service-minded security professional who enjoys being actively involved in the operation while providing the structure, direction, accountability, and leadership a strong Security Team needs.

About the Role

The Security Supervisor is responsible for the day-to-day supervision and coordination of security operations across Harvest in the Gardens.

Reporting directly to the Venue Services Manager, you will supervise Security Officers and assigned security personnel, coordinate daily deployment and shift coverage, conduct security briefings, monitor property conditions, oversee incident response, review security documentation, and ensure established security procedures and standards are consistently followed.

As part of HITG's opening leadership structure, the Security Supervisor will provide direct frontline supervision of the Security Team, serving as the primary operational security leader on shift and a key point of escalation to the Venue Services Manager.

This is a highly visible, hands-on supervisory position. You will be expected to maintain a strong presence throughout the property, provide clear direction to Security Officers, address operational and performance concerns promptly, and step directly into security operations when circumstances require.

As the business grows, the security structure may evolve to include additional frontline leadership positions to support increased operational needs, property activity, events, operating hours, and team size.

Why This Role Matters

Security is more than responding to incidents—it's about creating an environment where guests, team members, vendors, partners, and visitors feel safe, respected, and supported.

As Security Supervisor, you provide the operational oversight that keeps the Security Team prepared, properly deployed, informed, professional, and accountable.

Your leadership helps identify and prevent issues before they escalate, ensures incidents are handled appropriately, and reinforces consistent security practices across the property.

By remaining proactive, approachable, observant, and prepared, you help protect the people, property, assets, and reputation of Harvest in the Gardens while supporting an exceptional guest experience.

Key Responsibilities

Security Operations & Shift Supervision

• Supervise day-to-day security operations across the property.

• Coordinate Security Officer assignments, posts, patrol routes, and daily deployment.

• Ensure appropriate security coverage based on operating needs, guest activity, events, and property conditions.

• Conduct pre-shift security briefings and communicate operational priorities, events, concerns, and relevant updates.

• Monitor officer attendance, punctuality, appearance, readiness, and assigned responsibilities.

• Maintain awareness of security activity throughout each shift.

• Ensure opening, operating, shift-change, and closing security procedures are completed appropriately.

• Escalate significant operational, staffing, safety, or security concerns to the Venue Services Manager.

• Maintain operational continuity during shift changes, high-volume periods, and special events.

Team Supervision & Development

• Provide direct day-to-day supervision, coaching, guidance, and support to Security Officers and assigned personnel.

• Establish clear expectations for professionalism, conduct, guest interaction, patrol responsibilities, and security procedures.

• Monitor team performance and provide timely coaching and corrective guidance when necessary.

• Recognize strong performance and reinforce positive security practices.

• Conduct shift briefings and communicate assignments and expectations clearly.

• Promote accountability, teamwork, preparedness, professionalism, and sound judgment.

• Support the onboarding and operational training of new Security Team members.

• Identify training needs and communicate development opportunities to the Venue Services Manager and People & Talent.

• Support performance management processes in partnership with the Venue Services Manager and People & Talent.

• Help develop Security Officers who demonstrate the potential and readiness for increased responsibility as the operation grows.

Guest Safety & Experience

• Maintain a visible, approachable, alert, and professional presence throughout the property.

• Ensure Security Officers consistently demonstrate professional and respectful guest interactions.

• Assist guests with safety-related concerns, directions, and general inquiries when appropriate.

• Respond promptly and professionally to guest concerns and security-related incidents.

• Use appropriate de-escalation techniques when managing difficult or disruptive situations.

• Balance effective security practices with HITG's commitment to genuine hospitality.

• Protect guest privacy and confidentiality when responding to sensitive situations.

• Help ensure guests feel safe without creating an unnecessarily restrictive or intimidating environment.

Incident Response & Emergency Preparedness

• Serve as the frontline supervisory point of contact during security incidents and emergencies.

• Assess incidents quickly and determine the appropriate initial response within established procedures.

• Coordinate Security Team response during incidents involving guests, team members, vendors, contractors, or property.

• Escalate serious incidents promptly to the Venue Services Manager and other appropriate leadership.

• Contact or coordinate with emergency services or relevant authorities when required and authorized.

• Support emergency evacuation, severe weather, fire, medical emergency, missing-person, and other emergency response procedures.

• Maintain composure and provide clear direction during high-pressure situations.

• Secure incident areas when appropriate and help preserve relevant information or evidence.

• Participate in emergency drills, exercises, and preparedness initiatives.

Incident Reporting & Documentation

• Ensure security incidents are documented accurately, objectively, and promptly.

• Review Security Officer incident reports for completeness and clarity.

• Maintain appropriate shift logs, patrol records, occurrence reports, and security documentation.

• Escalate significant incidents and documentation to the Venue Services Manager.

• Maintain confidentiality when handling sensitive security information.

• Support internal reviews and investigations in accordance with established company procedures.

• Identify recurring incidents, trends, vulnerabilities, or areas of concern and communicate them to management.

Access Control & Property Security

• Supervise access-control procedures for designated areas of the property.

• Monitor entrances, exits, service areas, employee areas, restricted areas, parking areas, and other assigned locations.

• Ensure only authorized individuals access restricted or controlled areas.

• Support key-control and other property-access procedures.

• Monitor vendor, contractor, delivery, and visitor access where required.

• Conduct or assign routine security patrols throughout the property.

• Identify suspicious activity, unauthorized access, or unusual conditions and ensure appropriate action is taken.

• Support opening and closing security checks.

• Ensure security-sensitive areas remain appropriately protected.

Asset Protection & Loss Prevention

• Support HITG's asset-protection and loss-prevention practices.

• Maintain awareness of activity that could result in theft, damage, misuse, unauthorized removal, or loss of company property.

• Ensure security concerns involving company assets are appropriately reported and documented.

• Conduct routine observations and patrols of areas where company property, inventory, equipment, or other assets may require additional protection.

• Collaborate with operational leadership when addressing potential loss-prevention concerns.

• Protect company property without compromising professional guest or team-member interactions.

Safety & Risk Awareness

• Conduct routine security and safety observations throughout the property.

• Identify and report hazards, unsafe conditions, security vulnerabilities, or operational risks.

• Take appropriate immediate action when a condition presents a potential risk to guests or team members.

• Support compliance with established safety procedures and company policies.

• Partner with Venue Services and other departments to address identified risks.

• Support emergency preparedness and business-continuity initiatives.

• Maintain awareness of changing property conditions that may require adjustments to security coverage or procedures.

Security Systems & Monitoring

• Monitor security systems and equipment as assigned, including surveillance, access-control, communication, alarm, and related systems.

• Report equipment failures, blind spots, access-control concerns, or other security-system issues promptly.

• Ensure Security Officers use assigned security equipment appropriately.

• Support the proper handling and confidentiality of surveillance or security information.

• Escalate system concerns requiring technical or management intervention.

Events & High-Volume Operations

• Coordinate frontline security coverage for special events, entertainment programming, high-volume periods, and other activities.

• Participate in pre-event security briefings and operational planning.

• Assign security personnel based on event needs and approved security plans.

• Monitor crowd movement, entrances, exits, parking areas, and guest activity.

• Respond quickly to changing conditions during events.

• Coordinate with Events, Operations, Venue Services, and other departments to support safe and organized event execution.

• Provide direction to contract or temporary security personnel when assigned.

Cross-Functional Collaboration

Work closely with operational leaders and departments to maintain a safe, secure, and welcoming environment throughout Harvest in the Gardens.

Key relationships may include:

• Venue Services Manager

• Operations Director

• Events & Experiences Leadership

• Environmental Services

• Food Experience Leadership

• Culinary Leadership

• Facilities & Maintenance

• People & Talent

• Finance

• IT & Systems

• Other operational teams as required

The Security Supervisor is expected to communicate security concerns promptly while supporting collaborative solutions that protect people and maintain operational continuity.

Leadership & Team Development

Strong security teams are built through preparation, trust, consistency, accountability, and leadership by example.

The Security Supervisor creates an environment where Security Officers understand what is expected of them, communicate effectively, remain alert, exercise sound judgment, and support one another in delivering professional service.

This role is expected to coach in the moment, address concerns promptly, recognize strong performance, and help team members strengthen their security and hospitality skills.

As HITG grows, the Security Supervisor will also play an important role in identifying team members who demonstrate the professionalism, judgment, reliability, and leadership potential necessary for future advancement opportunities.

What a Typical Week Looks Like

This is a highly visible, hands-on supervisory role.

• 40–50%: Property presence, patrol oversight, guest interaction, and operational security supervision

• 20–25%: Supervising, coaching, briefing, and supporting Security Officers

• 15–20%: Incident documentation, security inspections, reporting, and risk assessment

• 10–15%: Event preparation, leadership communication, cross-functional coordination, and continuous improvement

Evenings, weekends, holidays, special events, and peak operating periods are a regular part of this role.

You will be expected to:

• Maintain a visible supervisory presence throughout the property.

• Know where Security Officers are deployed and ensure appropriate coverage.

• Coach and support Security Officers throughout each shift.

• Respond quickly and professionally to incidents.

• Conduct routine inspections and monitor security conditions.

• Review incident reports and ensure appropriate follow-up.

• Communicate significant concerns to the Venue Services Manager.

• Lead calmly and confidently during emergencies.

• Remain prepared to work directly alongside the Security Team when operational needs require it.

Reporting Structure

Reports To

Venue Services Manager

Directly Supervises

• Security Officers

• Gate Attendants, where assigned

• Parking Attendants, where assigned

• Event Security Team Members, where assigned

• Contract Security Personnel, where assigned

Works Alongside

• Operations Director

• Events & Experiences Leadership

• Environmental Services

• Food Experience Leadership

• Culinary Leadership

• Facilities & Maintenance

• People & Talent Director

• Finance

• IT & Systems

• Other operational leaders as required

Required Qualifications

• High school diploma or equivalent required.

• Three (3) or more years of relevant experience in security, protective services, hospitality security, venue security, law enforcement, or a related environment.

• Previous experience supervising, coordinating, or providing shift leadership to security personnel strongly preferred.

• Strong communication, interpersonal, conflict-resolution, and decision-making skills.

• Demonstrated ability to supervise frontline team members and maintain accountability.

• Ability to remain calm, professional, and decisive in high-pressure situations.

• Working knowledge of incident reporting, access control, patrol procedures, emergency response, and general security practices.

• Ability to prepare and review clear, accurate, and objective written reports.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

• Flexibility to work mornings, evenings, overnight periods where required, weekends, holidays, and special events.

Preferred Qualifications

• Relevant security certification or licensing in accordance with applicable requirements.

• First Aid, CPR, AED, or other emergency-response certification.

• Supervisory experience in hospitality, entertainment, resort, restaurant, retail, event, or large public-venue security.

• Experience coordinating security for special events or high-volume guest environments.

• Familiarity with CCTV, access-control, alarm, radio communication, and other security systems.

• Experience supporting emergency drills, incident investigations, or loss-prevention activities.

• Demonstrated commitment to protecting people through professionalism, preparedness, accountability, and service.

Key Competencies

Successful candidates should demonstrate strength in:

• Security Operations

• Frontline Supervision

• Situational Awareness

• Sound Judgment & Decision-Making

• Incident Response

• Emergency Preparedness

• Conflict Resolution & De-escalation

• Guest Service

• Team Coaching & Development

• Communication

• Accountability

• Report Writing & Documentation

• Access Control

• Asset Protection

• Risk Awareness

• Confidentiality

• Professionalism

• Integrity

• Adaptability

• Cross-Functional Collaboration

What Success Looks Like

You'll know you're succeeding when:

• Guests consistently feel safe, welcomed, and supported.

• Security Officers understand their assignments, responsibilities, and expectations.

• Security coverage is appropriate for daily operations, events, and changing property needs.

• Officers demonstrate professionalism, accountability, preparedness, and sound judgment.

• Security concerns are identified and addressed proactively whenever possible.

• Incidents are managed promptly, appropriately, and professionally.

• Incident reports and security documentation are accurate and completed on time.

• Significant concerns are escalated appropriately to the Venue Services Manager.

• Security operations work effectively alongside hospitality rather than feeling separate from the guest experience.

• Strong collaboration exists between Security and other operational departments.

• Emergency procedures are understood and executed confidently.

• Security Officers receive consistent coaching and opportunities to develop.

• The property remains safe, secure, prepared, and guest-ready.

Work Environment & Culture

Harvest in the Gardens is a vibrant destination where hospitality, entertainment, dining, retail, and community come together to create memorable experiences.

This is an active role requiring regular movement throughout the property and extended periods of standing and walking. The Security Supervisor may work indoors and outdoors and must be prepared to respond to operational needs throughout the property.

The position may require working in varying weather conditions, crowded environments, high-volume guest periods, special events, and situations requiring immediate security response.

We believe security is built on trust, professionalism, preparedness, sound judgment, accountability, and service. Every interaction should demonstrate respect, confidence, and a commitment to protecting people while supporting an exceptional guest experience.

We value supervisors who lead from the front, communicate clearly, hold themselves and others accountable, remain composed under pressure, and understand that effective security and exceptional hospitality can—and should—work together.

Location

Nassau, Bahamas

Join the Team

If you're passionate about protecting people, supervising strong teams, leading with integrity, and creating an environment where safety and hospitality go hand in hand, we'd love to hear from you.

As our Security Supervisor, you'll have the opportunity to help establish the standards, routines, expectations, and culture of HITG's Security Team from the beginning.

Join Harvest in the Gardens and help create a destination where every guest feels secure, every team member feels supported, and every experience is built on a foundation of safety, professionalism, preparedness, and genuine care.