Environmental Service Team Lead

Nassau, New Providence, Bahamas

Full Time

Manager/Supervisor

Environmental Services Lead

Harvest in the Gardens (HITG) — Nassau, Bahamas

Where Every Space Reflects Our Commitment to Excellence

Harvest in the Gardens (HITG) is a multi-concept destination where hospitality, culinary excellence, entertainment, retail, and community come together to create unforgettable experiences.

Guests often notice cleanliness before they notice anything else. A spotless environment communicates care, professionalism, safety, and pride. Every pathway, restroom, venue, attraction, dining area, and public space contributes to how guests experience Harvest.

We're seeking an Environmental Services Lead who leads by example, inspires a culture of excellence, and ensures every environment consistently reflects the high standards of Harvest in the Gardens.

This is an opportunity for a service-oriented leader who enjoys developing people, maintaining exceptional presentation standards, and creating environments where guests feel comfortable, welcomed, and cared for.

About the Role

The Environmental Services Lead provides day-to-day operational leadership for environmental services across Harvest in the Gardens.

Reporting to the Venue Services Manager, you will coordinate daily cleaning operations, support environmental services team members, maintain presentation standards, monitor facility cleanliness, and ensure all public and operational spaces remain safe, clean, and guest-ready.

This is a highly visible, hands-on leadership position where success is measured by operational excellence, attention to detail, guest satisfaction, and the consistent presentation of the Harvest environment.

Why This Role Matters

Cleanliness is one of the strongest expressions of hospitality.

Guests may not always remember every detail of their visit, but they will remember how a space made them feel.

Your leadership ensures every environment reflects excellence, every guest feels confident in the cleanliness of our facilities, and every team member understands that maintaining our spaces is an important part of delivering exceptional hospitality.

Key Responsibilities

Environmental Services Operations

Lead the daily execution of environmental services across all assigned areas.
Coordinate cleaning schedules and daily assignments.
Ensure all public areas, attractions, dining spaces, offices, and support areas remain clean and guest-ready.
Monitor presentation standards throughout operating hours.
Coordinate opening, daytime maintenance, and closing cleaning activities.

Facility Presentation

Maintain exceptional cleanliness throughout the property.
Ensure restrooms are clean, stocked, sanitized, and inspected regularly.
Monitor entrances, walkways, seating areas, and outdoor spaces.
Ensure waste and recycling areas remain clean and properly maintained.
Support seasonal beautification and presentation initiatives.

Leadership & Team Development

Provide daily leadership, coaching, and direction to Environmental Services team members.
Conduct shift briefings and communicate daily priorities.
Coach team members on cleaning procedures, safety practices, and presentation standards.
Promote teamwork, accountability, professionalism, and stewardship.
Support onboarding and operational training in partnership with the People & Talent team.
Recognize outstanding performance and encourage continuous improvement.

Operational Excellence

Conduct routine inspections of guest-facing and operational areas.
Identify presentation concerns and resolve them promptly.
Ensure cleaning equipment and supplies are properly maintained.
Monitor inventory levels of cleaning supplies and communicate replenishment needs.
Support operational readiness during peak guest periods and special events.

Safety & Compliance

Ensure compliance with health, sanitation, and workplace safety standards.
Promote safe chemical handling and proper use of cleaning equipment.
Report maintenance concerns, hazards, or safety risks promptly.
Support emergency response procedures when required.
Reinforce company policies and environmental standards.

Cross-Functional Collaboration

Partner closely with:

Venue Services Manager
Operations Director
Food Experience Manager
Executive Chef
Events Operations Lead
Entertainment Team Lead
People & Talent Director
Security
Facilities & Maintenance
Finance

to ensure every area of Harvest remains clean, safe, and welcoming.

Leadership & Team Development

Beautiful environments are maintained by people who understand the importance of their work.

The Environmental Services Lead creates a culture where attention to detail, pride in workmanship, teamwork, and stewardship are demonstrated every day.

By leading with humility, consistency, accountability, and encouragement, this role helps team members understand that their work directly contributes to every guest's experience.

What a Typical Week Looks Like

This is a highly visible, hands-on leadership role.

45–50%: Supervising daily cleaning operations and maintaining presentation standards
20–25%: Coaching team members and conducting quality inspections
15–20%: Supply management, scheduling support, and operational planning
10–15%: Cross-functional communication, documentation, and continuous improvement initiatives

Evenings, weekends, holidays, and special events are a regular part of this role.

You will be expected to:

Maintain a visible leadership presence throughout the property.
Coach team members throughout each shift.
Respond quickly to cleanliness concerns.
Conduct routine inspections during operating hours.
Ensure every guest-facing area consistently reflects Harvest's standards.

Reporting Structure

Reports To

Venue Services Manager

Works Alongside

Operations Director
Events Operations Lead
Entertainment Team Lead
Food Experience Manager
Executive Chef
Security
Facilities & Maintenance
People & Talent Director
Finance

Provides Daily Leadership To

Environmental Services Attendants
Public Area Attendants
Restroom Attendants
Housekeeping Support Team Members
Waste & Recycling Attendants
Seasonal Environmental Services Team Members

Required Qualifications

High school diploma or equivalent required.
Two (2) or more years of experience in environmental services, housekeeping, custodial services, facilities support, or hospitality operations.
Previous experience providing team leadership or shift leadership preferred.
Strong organizational, communication, and problem-solving skills.
Knowledge of cleaning procedures, sanitation practices, and workplace safety standards.
Ability to lead by example in a fast-paced hospitality environment.

Preferred Qualifications

Experience in hospitality, resorts, entertainment venues, or multi-use facilities.
Certification or training in environmental services, sanitation, or workplace safety is an asset.
Experience coordinating cleaning operations during high-volume events.
Knowledge of inventory management and cleaning equipment maintenance.
Passion for creating clean, welcoming environments and developing people.

What Success Looks Like

Guest-facing areas consistently exceed cleanliness and presentation standards.
Positive guest feedback regarding the cleanliness and appearance of the property.
Team members demonstrate professionalism, accountability, and pride in their work.
Restrooms, public spaces, and operational areas remain clean, stocked, and well-maintained throughout the day.
Safety and sanitation standards are consistently achieved.
Cleaning operations support seamless guest experiences during daily operations and special events.
Strong collaboration with other departments to maintain an exceptional environment.

Work Environment & Culture

Harvest in the Gardens is a vibrant destination where hospitality, entertainment, dining, retail, and community come together to create memorable experiences.

We believe exceptional environments are created by leaders who value stewardship, attention to detail, teamwork, and service. Every clean pathway, polished surface, and welcoming space reflects our commitment to excellence and our respect for every guest who visits Harvest.

We value leaders who demonstrate professionalism, accountability, humility, collaboration, stewardship, and a commitment to continuous improvement.

Location

Nassau, Bahamas

Join the Team

If you're passionate about creating clean, safe, and welcoming environments, enjoy leading by example, and take pride in developing teams that consistently deliver excellence, we'd love to hear from you.

Join Harvest in the Gardens and help create an environment where every space reflects our commitment to hospitality, every detail matters, and every guest feels welcomed from the moment they arrive.

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