Maintenance Supervisor
Maintenance Supervisor
Harvest in the Gardens (HITG) — Nassau, Bahamas
Where Reliability Keeps Every Experience Running
Harvest in the Gardens (HITG) is a multi-concept destination where hospitality, culinary excellence, entertainment, retail, and community come together to create unforgettable experiences.
Behind every exceptional guest experience is a property that is safe, functional, well-maintained, and ready to perform. From lighting and plumbing to equipment, building systems, attractions, and facilities, every detail contributes to the confidence and comfort of our guests and team members.
We're seeking a Maintenance Supervisor who leads with integrity, takes pride in craftsmanship, and ensures our facilities, equipment, and critical systems operate safely, efficiently, and reliably every day.
This is an opportunity for an experienced, hands-on maintenance professional who enjoys solving problems, supervising people, establishing strong preventative maintenance practices, and protecting the physical assets that make Harvest in the Gardens an exceptional destination.
About the Role
The Maintenance Supervisor is responsible for the day-to-day supervision and coordination of maintenance and facility support operations across Harvest in the Gardens.
Reporting directly to the Venue Services Manager, you will supervise Maintenance Technicians and assigned maintenance personnel, coordinate daily work assignments, prioritize maintenance requests, oversee preventative and corrective maintenance, monitor equipment and building conditions, coordinate approved contractors, and help ensure facilities remain safe, functional, reliable, and presentation-ready.
As part of HITG's opening leadership structure, the Maintenance Supervisor will provide direct frontline supervision of the Maintenance Team, serving as the primary operational maintenance leader and a key point of escalation to the Venue Services Manager.
This is a highly visible, hands-on supervisory role. You will be expected to work alongside the team when necessary while maintaining accountability for work quality, safety, completion timelines, documentation, and operational readiness.
As the business grows, the maintenance structure may evolve to include additional frontline leadership positions based on property demands, operating hours, team size, equipment complexity, and maintenance volume.
Why This Role Matters
Guests may never see much of the work Maintenance performs—and that's often the point.
When our buildings, equipment, lighting, plumbing, HVAC, electrical systems, fixtures, and other infrastructure operate as intended, our teams can focus on delivering exceptional experiences.
The Maintenance Supervisor provides the operational oversight needed to keep those systems functioning reliably.
Your leadership ensures maintenance concerns are identified early, repairs are prioritized appropriately, preventative maintenance is completed consistently, and problems are addressed before they create unnecessary disruption.
By leading with urgency, craftsmanship, safety, and stewardship, you help protect HITG's physical assets and create an environment where every department can perform at its best.
Key Responsibilities
Maintenance Operations & Daily Supervision
Supervise day-to-day maintenance operations across the property.
Coordinate daily assignments for Maintenance Technicians and assigned personnel.
Review and prioritize maintenance requests based on safety, urgency, guest impact, and operational requirements.
Ensure appropriate maintenance coverage during operating periods, events, and other high-demand periods.
Conduct daily briefings and communicate maintenance priorities, outstanding work, and operational concerns.
Monitor the progress and quality of assigned work.
Ensure completed work meets established safety, operational, and presentation standards.
Maintain awareness of outstanding maintenance issues throughout the property.
Escalate significant facility, equipment, staffing, safety, or infrastructure concerns to the Venue Services Manager.
Support opening, operating, and closing facility readiness.
Preventative Maintenance
Coordinate and monitor preventative maintenance schedules for buildings, equipment, fixtures, utilities, and critical systems.
Ensure scheduled inspections and maintenance activities are completed on time.
Conduct routine inspections to identify potential failures, deterioration, or maintenance concerns.
Track preventative maintenance completion and outstanding requirements.
Maintain accurate maintenance records, service histories, inspection records, and equipment logs.
Identify recurring equipment or facility problems and recommend corrective solutions.
Support the development and continuous improvement of preventative maintenance standards.
Help extend asset life and reduce unnecessary equipment downtime through proactive maintenance practices.
Work Orders & Service Requests
Receive, review, prioritize, assign, and monitor maintenance work orders.
Establish appropriate response priorities based on safety, operational impact, guest experience, and business needs.
Ensure urgent maintenance concerns receive prompt attention.
Monitor outstanding work orders and follow through until completion.
Communicate realistic timelines and operational impacts to affected departments.
Ensure completed work is properly documented and closed out.
Identify recurring work-order trends that may indicate larger maintenance or asset concerns.
Team Supervision & Development
Provide direct supervision, coaching, guidance, and support to Maintenance Technicians and assigned personnel.
Establish clear expectations for work quality, productivity, safety, professionalism, and accountability.
Assign work based on technical skill, priority, and operational requirements.
Monitor team performance and provide timely coaching and corrective guidance when necessary.
Conduct daily or shift-based operational briefings.
Promote craftsmanship, teamwork, safety, problem-solving, and pride in workmanship.
Support onboarding and technical training in partnership with the Venue Services Manager and People & Talent.
Identify technical training needs and development opportunities.
Recognize strong performance and reinforce positive maintenance practices.
Help develop team members who demonstrate the technical ability, reliability, judgment, and leadership potential for increased responsibility as the operation grows.
Facility Repairs & Technical Support
Coordinate and perform general facility repairs as appropriate.
Support maintenance involving plumbing, electrical systems, HVAC, carpentry, painting, lighting, fixtures, doors, locks, finishes, and general building systems within the team's authorized capabilities.
Troubleshoot equipment and facility issues to identify appropriate corrective action.
Determine when work can be completed internally and when specialized vendor or contractor support is required.
Coordinate approved emergency and routine repairs.
Monitor repaired equipment and systems to confirm appropriate operation.
Ensure repair areas are left clean, safe, and presentation-ready.
Minimize disruption to guests and operations whenever maintenance work is performed during business hours.
Building Systems & Equipment Reliability
Monitor the condition and performance of key building systems and operational equipment.
Conduct or coordinate routine inspections of mechanical and facility systems.
Identify abnormal equipment conditions and initiate appropriate corrective action.
Support maintenance and monitoring of HVAC, electrical, plumbing, lighting, water, and other facility systems within assigned responsibilities.
Maintain awareness of equipment warranties and recommended service intervals.
Report significant equipment failures or infrastructure concerns promptly.
Assist management in evaluating repair-versus-replacement considerations by providing accurate maintenance information and service history.
Safety & Compliance
Ensure maintenance work is performed in accordance with applicable safety requirements, company procedures, and established technical practices.
Promote safe use of tools, ladders, equipment, machinery, and personal protective equipment.
Ensure appropriate precautions are taken before maintenance work begins.
Identify unsafe conditions and initiate appropriate corrective action.
Ensure work areas are appropriately secured when maintenance activities could create a hazard.
Report significant safety concerns promptly.
Support emergency preparedness and facility recovery procedures.
Participate in safety inspections, drills, and operational preparedness initiatives.
Maintain required maintenance and safety documentation.
Contractor & Vendor Coordination
Coordinate approved maintenance contractors, service technicians, and vendors while they are working on-site.
Confirm contractor access and work requirements with appropriate leadership.
Communicate the scope and operational considerations associated with approved work.
Monitor contractor activity to ensure work is completed safely and with minimal disruption to operations.
Verify completion of assigned work and communicate concerns when appropriate.
Maintain applicable service records and documentation.
Support warranty claims and manufacturer service requests where applicable.
Escalate contractor performance, cost, scope, or quality concerns to the Venue Services Manager.
Asset Stewardship
Protect HITG's facilities, equipment, tools, systems, and physical assets through appropriate maintenance practices.
Maintain accurate service and maintenance information for critical equipment.
Identify assets requiring recurring repairs or increased maintenance attention.
Report equipment deterioration or potential replacement needs.
Promote responsible use and care of company equipment.
Support long-term asset reliability through proactive inspection and maintenance.
Help reduce avoidable repair costs, premature equipment failure, and operational downtime.
Inventory, Tools & Resource Management
Monitor maintenance supplies, replacement parts, tools, and equipment.
Identify replenishment needs and communicate them appropriately.
Maintain organized maintenance storage and work areas.
Ensure tools and equipment are properly stored, maintained, and accounted for.
Promote responsible and cost-conscious use of maintenance materials.
Identify commonly used parts and supplies that should be maintained at appropriate stock levels.
Report damaged, missing, or unsafe tools and equipment promptly.
Emergency Maintenance & Operational Response
Respond promptly to urgent facility and equipment failures.
Assess maintenance emergencies and determine appropriate immediate action.
Coordinate Maintenance Team response during operational disruptions.
Escalate significant incidents to the Venue Services Manager.
Support emergency shutdown or isolation procedures when appropriate and authorized.
Coordinate specialized contractor response when required.
Maintain composure and provide clear direction during urgent situations.
Support facility recovery and return-to-service activities following emergencies or major equipment failures.
Events & High-Volume Operations
Support facility readiness for special events, entertainment programming, high-volume periods, and other activities.
Conduct pre-event facility inspections when required.
Ensure critical maintenance concerns are addressed before major events.
Coordinate appropriate maintenance coverage based on event requirements.
Respond promptly to facility or equipment issues during events.
Collaborate with Events, Operations, Venue Services, Security, Environmental Services, and other departments to support safe and successful execution.
Conduct or support post-event inspections where appropriate.
Cross-Functional Collaboration
The Maintenance Supervisor works closely with departments throughout Harvest in the Gardens to maintain safe, functional, and operationally ready facilities.
Key relationships may include:
Venue Services Manager
Operations Director
Security Supervisor
Environmental Services Leadership
Events & Experiences Leadership
Food Experience Leadership
Culinary Leadership
People & Talent
Finance
IT & Systems
Other operational teams as required
The Maintenance Supervisor is expected to communicate maintenance concerns, operational impacts, and anticipated completion timelines clearly while supporting collaborative solutions.
Leadership & Team Development
Exceptional facilities are maintained by exceptional people.
The Maintenance Supervisor creates an environment where technical excellence, accountability, safety, communication, and teamwork are demonstrated every day.
This role is expected to coach in the moment, address performance or workmanship concerns promptly, recognize strong performance, and help technicians continue developing their technical and operational capabilities.
By leading with humility, stewardship, professionalism, craftsmanship, and a commitment to continuous improvement, the Maintenance Supervisor helps build a team that takes genuine pride in protecting HITG's facilities and supporting every department's success.
As HITG grows, the Supervisor will also help identify team members who demonstrate the technical ability, reliability, judgment, and leadership potential necessary for future advancement opportunities.
What a Typical Week Looks Like
This is a highly visible, hands-on supervisory role.
35–45%: Preventative maintenance, troubleshooting, repairs, and operational support
20–25%: Supervising, coaching, briefing, and coordinating Maintenance Team members
15–20%: Facility inspections, work-order management, documentation, and equipment monitoring
10–15%: Cross-functional planning, contractor coordination, and operational readiness
5–10%: Inventory, asset records, emergency planning, and continuous improvement
Evenings, weekends, holidays, special events, and emergency call-outs may be required based on operational needs.
You will be expected to:
Maintain a visible supervisory presence throughout the property.
Know what maintenance work is underway and what remains outstanding.
Prioritize work based on safety, urgency, guest impact, and operational needs.
Coach technicians while work is being performed.
Respond quickly to maintenance requests and equipment failures.
Conduct routine facility and equipment inspections.
Ensure preventative maintenance is completed as scheduled.
Monitor the quality and completion of repairs.
Communicate significant concerns to the Venue Services Manager.
Work alongside the Maintenance Team when operational needs require it.
Help ensure facilities consistently support the HITG guest and team-member experience.
Reporting Structure
Reports To
Venue Services Manager
Directly Supervises
Maintenance Technicians
General Maintenance Assistants
Grounds Maintenance Team Members, where assigned
Skilled Trades Technicians, where assigned
Seasonal Maintenance Team Members, where assigned
Approved Maintenance Contractors while on-site, where assigned
Works Alongside
Operations Director
Security Supervisor
Environmental Services Leadership
Events & Experiences Leadership
Food Experience Leadership
Culinary Leadership
People & Talent Director
Finance
IT & Systems
Other operational leaders as required
Required Qualifications
High school diploma or equivalent required.
Technical or vocational training in building maintenance, electrical, HVAC, plumbing, mechanical systems, carpentry, or a related trade strongly preferred.
Three (3) or more years of relevant experience in building maintenance, facilities maintenance, property maintenance, engineering support, or a related field.
Previous experience supervising, coordinating, or providing shift leadership to maintenance personnel strongly preferred.
Working knowledge of general building maintenance, including plumbing, electrical, HVAC, carpentry, painting, lighting, and related systems.
Strong troubleshooting and practical problem-solving skills.
Demonstrated ability to prioritize multiple maintenance requests in a fast-paced operational environment.
Strong organizational, communication, and documentation skills.
Ability to supervise frontline team members and maintain accountability for work completion and quality.
Ability to use tools and equipment safely and appropriately within the scope of the role.
Flexibility to work mornings, evenings, weekends, holidays, special events, and emergency call-outs when operationally required.
Preferred Qualifications
Certification, apprenticeship, licensure, or technical training in electrical, HVAC, plumbing, carpentry, mechanical systems, or another relevant trade.
Supervisory experience in hospitality, entertainment, resort, restaurant, retail, commercial property, or multi-use facility maintenance.
Experience implementing or maintaining preventative maintenance programs.
Experience coordinating external contractors and technical vendors.
Familiarity with computerized maintenance management systems (CMMS) or digital work-order systems.
Experience maintaining commercial kitchen, hospitality, entertainment, or guest-facing facility equipment.
First Aid, CPR, or workplace safety training.
Demonstrated commitment to craftsmanship, safety, asset stewardship, and developing people.
Key Competencies
Successful candidates should demonstrate strength in:
Maintenance Operations
Frontline Supervision
Preventative Maintenance
Troubleshooting & Problem-Solving
Work-Order Management
Building Systems Knowledge
Equipment Reliability
Safety Awareness
Technical Judgment
Team Coaching & Development
Contractor Coordination
Asset Stewardship
Organization & Prioritization
Documentation
Communication
Accountability
Craftsmanship
Adaptability
Cross-Functional Collaboration
What Success Looks Like
You'll know you're succeeding when:
Facilities consistently remain safe, functional, reliable, and well-maintained.
Maintenance Team members understand their assignments, priorities, and expectations.
Preventative maintenance is completed consistently and reduces avoidable equipment downtime.
Work orders are appropriately prioritized and completed in a timely manner.
Emergency repairs and unexpected equipment failures are addressed quickly and professionally.
Maintenance records and service histories remain accurate and current.
Team members demonstrate professionalism, accountability, safety awareness, and technical excellence.
Operational interruptions caused by maintenance issues are minimized.
Contractors and vendors are appropriately coordinated.
Maintenance supplies and tools are organized and responsibly managed.
Other departments receive clear communication and dependable maintenance support.
Strong collaboration exists between Maintenance and other operational teams.
HITG's physical assets are protected and maintained with long-term stewardship in mind.
Work Environment & Culture
Harvest in the Gardens is a vibrant destination where hospitality, entertainment, dining, retail, and community come together to create memorable experiences.
This is an active, hands-on role that requires regular movement throughout the property and may involve working indoors, outdoors, in mechanical areas, and in operational spaces.
The role may require extended periods of standing, walking, bending, reaching, climbing, and performing maintenance-related activities consistent with the essential functions of the position. Appropriate safety procedures and equipment must be used at all times.
We believe exceptional facilities are built through proactive maintenance, technical excellence, teamwork, accountability, and stewardship. Every repair, inspection, and preventative maintenance task contributes to creating a safe, reliable, and welcoming environment for guests and team members.
We value supervisors who lead from the front, communicate clearly, take pride in craftsmanship, solve problems thoughtfully, hold themselves and others accountable, and understand that exceptional maintenance is an essential part of exceptional hospitality.
Location
Nassau, Bahamas
Join the Team
If you're passionate about solving problems, maintaining exceptional facilities, developing strong technicians, and leading a team that takes pride in its craftsmanship, we'd love to hear from you.
As our Maintenance Supervisor, you'll have the opportunity to help establish the maintenance standards, preventative practices, routines, and culture that will support HITG from the beginning.
Join Harvest in the Gardens and help create a destination where every building, every system, and every space reflects our commitment to safety, reliability, craftsmanship, stewardship, and exceptional hospitality.