Director of IT & Systems

Nassau, New Providence, Bahamas

Full Time

Executive

Director of IT & Systems

Harvest in the Garden (HITG) & Bahamas Harvest Church (BHC) — Nassau, Bahamas

Keep the Operation Running Through Technology

Harvest in the Garden (HITG) is a multi-concept destination combining hospitality, culinary, retail, and entertainment into one integrated guest experience.

Bahamas Harvest Church operates as a dynamic faith-based organization and a central part of the campus, supported by technology systems that enable large-scale gatherings, communication, and engagement.

Together, these environments rely on stable, well-managed technology systems to support both daily operations and high-volume experiences.

We are seeking a Director of IT & Systems who will ensure that all technology infrastructure and operational systems function reliably across both organizations.

About the Role

The Director of IT & Systems is responsible for the technology infrastructure and operational systems supporting both HITG and Bahamas Harvest Church.

This includes:

• Point-of-sale systems and payment processing
• Network and internet infrastructure
• Security and surveillance systems
• Operational software platforms
• Technology supporting events and large gatherings
• Vendor coordination and system support

This role operates as a shared service ensuring that technology systems support both operational and campus environments effectively.

Key Responsibilities

System Reliability & Infrastructure
• Maintain reliable operation of all technology systems across HITG and BHC
• Ensure network connectivity and system uptime
• Monitor system performance and prevent disruptions
• Maintain readiness of all equipment and infrastructure

Operational Technology Support
• Support teams using operational systems (POS, software, etc.)
• Ensure systems function effectively during service and events
• Respond to system issues and coordinate resolution
• Provide guidance on system usage and improvements

Vendor & Partner Coordination
• Manage relationships with technology vendors and service providers
• Coordinate maintenance, upgrades, and issue resolution
• Ensure vendor performance meets operational needs

System Planning & Improvement
• Identify opportunities to improve efficiency through technology
• Support implementation of new systems or upgrades
• Ensure systems align with business and campus needs

Cross-Functional Integration
• Ensure systems support F&B operations, guest experience, and events
• Support technology needs for large gatherings and programming
• Coordinate with leadership teams on system requirements
• Support reporting and operational data systems

What a Typical Week Looks Like

This is a hands-on technical leadership role with a strong operational focus.

• 40–50%: System monitoring, maintenance, and issue resolution
• 20–25%: Vendor coordination and system management
• 15–20%: Operational and campus support
• 10–15%: Planning, improvements, and system upgrades

Availability during peak periods and rapid response to system issues are critical.

Reporting Structure

Reports to the General Manager

Works closely with:
• Operations Director
• Culinary Director
• Director of Guest Experience & Events
• Director of Talent & Culture
• Leadership teams across HITG and BHC

Required Qualifications

• 5+ years of experience managing operational technology systems
• Experience supporting systems in hospitality, retail, or service environments
• Strong understanding of POS systems, networks, and infrastructure
• Experience coordinating with vendors and service providers
• Strong problem-solving and technical troubleshooting skills

Preferred Qualifications

• Experience supporting multi-concept or high-volume environments
• Experience supporting structured, high-engagement community or campus environments
• Familiarity with security systems and surveillance infrastructure
• Experience implementing or upgrading operational systems

What Success Looks Like

• Stable and reliable technology systems across both organizations
• Minimal operational disruption due to system issues
• Strong vendor performance and system support
• Effective system usage by teams
• Continuous improvement of technology supporting operations

Work Environment & Culture

Harvest in the Garden and Bahamas Harvest Church operate in fast-paced environments where technology plays a critical role in daily operations and large-scale gatherings.

We value reliability, responsiveness, and strong coordination with operational teams.

Location

Nassau, Bahamas

How to Apply

We encourage candidates with experience in IT systems management and operational technology support to apply.

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Have you ever been arrested, had a serious run in with the law or convicted of a crime?*

This is a Shift job. Morning shifts may start as early as 5:30am, a night shift may not end until 1:00am. Are you prepared and willing to work your scheduled shifts, which will be at the company's discretion?*

Are you willing and able to work early mornings, late nights, holidays/birthday and weekends?*

Are you able and willing to perform tasks such as preparing food orders, working the cash register, stocking, cleaning (washing dishes, cleaning windows and bathrooms, throwing away garbage, mopping floors, etc.), and/or lifting up to 25 pounds? **

This job entails thorough deep cleaning, which included scrubbing and sometimes lifting objects from one floor to another and beyond. Are you willing and capable of performing these tasks?*

Please list any food & beverage related allergies you currently have? (for example, wheat, coffee, dairy, nuts, caramel, latex gloves, etc)*

Do you have adequate transportation (Jitney, car, live within walking distance) to get to and from work on time (from approx 530am to approx 1:00a)? **

Do you have any sort of medical condition, (major or minor), illnesses, disabilities, or ongoing conditions that may prevent you from performing day to day tasks, now or in the near future?*

Do you have anyone who depends on you for care (dependent)? (child, elderly parent, etc)*

Do you have someone reliable to help take care of your dependent above while at work (babysitter, family member, etc)?*

Have you ever worked for Bahamas Harvest Church and/or Harvest In The Garden in the past?*

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