Director of Guest Experience & Events

Nassau, New Providence, Bahamas

Full Time

Executive

Director of Guest Experience & Events
Harvest in the Garden (HITG) — Nassau, Bahamas

Shape the Experience. Not Just the Event.

Harvest in the Garden (HITG) is a multi-concept destination bringing together hospitality, culinary, retail, and entertainment into one integrated guest experience.

Guests don’t just visit — they gather, celebrate, connect, and return.

We are seeking a Director of Guest Experience & Events who will design and coordinate how those experiences come to life across the venue.

This role is responsible for ensuring that every guest interaction — from daily visits to large-scale events — feels intentional, engaging, and well-coordinated.

About the Role

The Director of Guest Experience & Events is responsible for shaping the guest journey across the venue.

This includes oversight of:

• Guest experience standards
• Event planning and coordination
• Group bookings and celebrations
• Venue programming and activation

This role works cross-functionally to ensure that all guest-facing experiences are cohesive, engaging, and aligned with the overall vision of the venue.

Key Responsibilities

Guest Experience Leadership
• Define and maintain hospitality standards across the venue
• Ensure a welcoming and engaging guest environment
• Drive consistency in guest interactions across all service areas

Event Planning & Coordination
• Plan and coordinate events, celebrations, and group bookings
• Manage event logistics across departments
• Ensure smooth execution from planning through delivery

Programming & Venue Activation
• Develop a consistent calendar of programming and events
• Activate the venue through experiences that encourage repeat visits
• Introduce new ideas that enhance guest engagement

Guest Engagement & Experience Design
• Design the overall guest journey across multiple touchpoints
• Identify opportunities to enhance guest interaction and satisfaction
• Ensure experiences feel connected across all areas of the venue

Cross-Functional Collaboration
• Work closely with culinary, operations, and service teams
• Coordinate event-related food and service requirements
• Align event execution with operational capabilities

Campus Coordination
• Support planning for high-volume guest flow during Bahamas Harvest Church gatherings
• Coordinate hospitality experience during large campus events
• Ensure guest movement is smooth and well-managed during peak periods

What a Typical Week Looks Like

This is a highly interactive and coordination-focused role.

• 30–40%: Event planning and coordination
• 20–25%: Programming development and venue activation
• 20–25%: Guest experience oversight and improvement
• 10–20%: Cross-functional alignment with operations and culinary teams

Evenings, weekends, and event-based schedules are a regular part of this role.

Reporting Structure

Reports to the General Manager

Works closely with:
• Operations Director
• Culinary Director
• Talent & Culture Lead
• IT & Systems Lead

Required Qualifications

• 5+ years of experience in hospitality, events, or guest experience leadership
• Experience coordinating events or group-based experiences
• Strong organizational and coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and leadership ability

Preferred Qualifications

• Experience in multi-concept or high-traffic venues
• Background in event programming or venue activation
• Experience working with cross-functional teams

What Success Looks Like

• High guest satisfaction and engagement
• Well-executed, seamless events
• Consistent flow of programming and venue activation
• Growth in group bookings and repeat visitation
• Smooth coordination during high-volume campus gatherings

Work Environment & Culture

Harvest in the Garden is a fast-paced, collaborative environment focused on delivering memorable guest experiences.

We value creativity, coordination, and a strong commitment to hospitality.

Location

Nassau, Bahamas

How to Apply

We encourage candidates with experience in hospitality, events, or guest experience leadership to apply.

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Have you ever been arrested, had a serious run in with the law or convicted of a crime?*

This is a Shift job. Morning shifts may start as early as 5:30am, a night shift may not end until 1:00am. Are you prepared and willing to work your scheduled shifts, which will be at the company's discretion?*

Are you willing and able to work early mornings, late nights, holidays/birthday and weekends?*

Are you able and willing to perform tasks such as preparing food orders, working the cash register, stocking, cleaning (washing dishes, cleaning windows and bathrooms, throwing away garbage, mopping floors, etc.), and/or lifting up to 25 pounds? **

This job entails thorough deep cleaning, which included scrubbing and sometimes lifting objects from one floor to another and beyond. Are you willing and capable of performing these tasks?*

Please list any food & beverage related allergies you currently have? (for example, wheat, coffee, dairy, nuts, caramel, latex gloves, etc)*

Do you have adequate transportation (Jitney, car, live within walking distance) to get to and from work on time (from approx 530am to approx 1:00a)? **

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Do you have someone reliable to help take care of your dependent above while at work (babysitter, family member, etc)?*

Have you ever worked for Bahamas Harvest Church and/or Harvest In The Garden in the past?*

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