Director of Operations

Nassau, New Providence, Bahamas

Full Time

Executive

HITG Operations Director
Harvest in the Garden (HITG) — Nassau, Bahamas

Where Strategy Meets Execution

Harvest in the Garden (HITG) is a multi-concept destination combining hospitality, culinary, retail, and entertainment into one integrated guest experience.

The vision is bold.
The model is complex.

Execution is everything.

We are seeking an Operations Director who can take a defined strategy and drive consistent, high-level execution across the business.

About the Role

The HITG Operations Director is responsible for the day-to-day execution, coordination, and operational performance of the venue.

You will work directly with the General Manager to:

• Translate strategy into action
• Align leaders across departments
• Ensure consistent execution across all service environments

This role ensures the operation runs with discipline, clarity, and consistency.

Key Responsibilities

Daily Operational Execution
• Oversee day-to-day operations across all venues
• Maintain service standards and operational discipline
• Ensure readiness across staffing, systems, and guest flow
• Act as escalation point for operational issues

Leadership Coordination
• Align department leaders on daily priorities
• Reinforce accountability and performance expectations
• Drive cross-functional coordination
• Support leadership development through coaching

Operational Systems & Discipline
• Enforce operational procedures and service standards
• Implement and manage performance tracking tools
• Ensure consistency across all dayparts
• Identify inefficiencies and drive improvement

Financial Execution
• Execute against established financial targets
• Monitor labor, productivity, and cost control
• Ensure teams operate within budget expectations
• Support planning with real-time operational insight

Cross-Functional Execution
• Support events, activations, and programming
• Coordinate across F&B, entertainment, and guest experience
• Ensure initiatives are executed without disrupting operations

What a Typical Week Looks Like

This is a high-presence, execution-focused role.

• 50–60%: Floor leadership and operational oversight
• 20–25%: Leadership alignment and accountability
• 10–15%: Operational planning (labor, scheduling, readiness)
• 10–15%: Cross-functional coordination

Evenings, weekends, and peak periods are a regular part of this role.

You will be expected to:

• Be present during peak business periods
• Lead from the floor
• Step in when execution requires support

Reporting Structure

Reports to the General Manager

Works alongside:
• Culinary Director
• Director of Guest Experience & Events
• Talent & Culture Lead
• IT & Systems Lead

Oversees:
• Multi-Unit Manager — Food & Beverage
• Multi-Unit Manager — Venue & Entertainment
• Venue Services Lead

Required Qualifications

• 7+ years in hospitality, entertainment, or multi-unit operations
• Experience managing high-volume, multi-department environments
• Strong operational leadership and team accountability
• Experience with labor management and service standards
• Ability to perform in fast-paced environments

Preferred Qualifications

• Experience opening or stabilizing operations
• Multi-concept or destination venue experience
• Familiarity with operational systems and reporting tools

What Success Looks Like

• Consistent and stable daily operations
• Strong leadership alignment and accountability
• High service standards across all environments
• Effective labor and cost control
• Seamless guest experience

Work Environment & Culture

Harvest in the Garden is a fast-paced, collaborative environment focused on delivering high-quality guest experiences.

We value accountability, teamwork, and consistency in execution.

Location

Nassau, Bahamas

How to Apply

We encourage candidates with relevant operations and leadership experience to apply.

Apply for this position

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What's your highest level of education completed?*

Desired salary*

Earliest start date?*

Can you work weekends?*

Can you work evenings?*

Can you work overtime?*

What is your Gender?*

Date of Birth (YYYY-MM-DD):*

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Are you a Bahamian Citizen or have the proper documents to work in the Bahamas?*

Have you ever been arrested, had a serious run in with the law or convicted of a crime?*

This is a Shift job. Morning shifts may start as early as 5:30am, a night shift may not end until 1:00am. Are you prepared and willing to work your scheduled shifts, which will be at the company's discretion?*

Are you willing and able to work early mornings, late nights, holidays/birthday and weekends?*

Are you able and willing to perform tasks such as preparing food orders, working the cash register, stocking, cleaning (washing dishes, cleaning windows and bathrooms, throwing away garbage, mopping floors, etc.), and/or lifting up to 25 pounds? **

This job entails thorough deep cleaning, which included scrubbing and sometimes lifting objects from one floor to another and beyond. Are you willing and capable of performing these tasks?*

Please list any food & beverage related allergies you currently have? (for example, wheat, coffee, dairy, nuts, caramel, latex gloves, etc)*

Do you have adequate transportation (Jitney, car, live within walking distance) to get to and from work on time (from approx 530am to approx 1:00a)? **

Do you have any sort of medical condition, (major or minor), illnesses, disabilities, or ongoing conditions that may prevent you from performing day to day tasks, now or in the near future?*

Do you have anyone who depends on you for care (dependent)? (child, elderly parent, etc)*

Do you have someone reliable to help take care of your dependent above while at work (babysitter, family member, etc)?*

Have you ever worked for Bahamas Harvest Church and/or Harvest In The Garden in the past?*

Names of Family Members working at Harvest In The Garden/Bahamas Harvest Church:

Employment position desired:*

Date you can start (YYYY_MM_DD):

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Are you currently enrolled in or planning to attend school within the next year from today’s date?*

What is your Major (If not going to college indicate NONE)?*

What is your year? (College Prep, Freshman, Sophomore, Junior, Senior). If not going to college indicate NONE.*

If enrolled in school, what is your current school schedule? (If not enrolled indicate NONE).*

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