Full-Service Restaurant Manager

Nassau, New Providence, Bahamas

Full Time

Manager/Supervisor

Full-Service Restaurant Manager

Harvest in the Gardens (HITG) — Nassau, Bahamas

Where Exceptional Hospitality Meets Memorable Dining

Harvest in the Gardens (HITG) is a multi-concept destination where exceptional hospitality, outstanding cuisine, entertainment, retail, and community come together to create unforgettable guest experiences.

A remarkable restaurant experience is about more than great food—it is about genuine hospitality, seamless execution, engaged team members, and meaningful moments that leave a lasting impression.

We're seeking a Full-Service Restaurant Manager who will lead the daily operation of our full-service restaurant by creating an environment where team members thrive, guests feel genuinely cared for, and operational excellence is evident in every detail.

This is an opportunity for an experienced hospitality leader who enjoys being present on the floor, coaching team members, solving challenges in real time, and delivering consistently exceptional dining experiences.

About the Role

The Full-Service Restaurant Manager provides operational leadership for the daily front-of-house and dining room operations of a full-service restaurant within Harvest in the Gardens.

Reporting to the Food Experience Manager, you will oversee daily restaurant operations while ensuring exceptional guest service, efficient execution, strong communication between front- and back-of-house teams, and adherence to Harvest hospitality standards.

You will lead daily operations by coaching, directing, and supporting restaurant team members while creating an environment where guests receive outstanding service and memorable dining experiences.

Why This Role Matters

Every guest interaction shapes how people remember Harvest in the Gardens.

Your leadership establishes the pace, professionalism, and hospitality standards that define each dining experience.

By leading service excellence, developing team members through coaching, maintaining operational discipline, and fostering collaboration between dining room and kitchen teams, you help create experiences guests will return for again and again.

Key Responsibilities

Restaurant Operations

Lead daily front-of-house restaurant operations.
Ensure the restaurant is guest-ready before every service period.
Maintain exceptional service standards throughout each shift.
Monitor dining room flow to maximize efficiency and guest satisfaction.
Coordinate opening, shift transition, and closing procedures.

Guest Experience

Deliver exceptional hospitality that reflects the Harvest culture.
Maintain a visible presence throughout the dining room.
Build positive relationships with guests through genuine hospitality.
Address guest concerns professionally and resolve service issues promptly.
Encourage memorable guest experiences through attention to detail.

Team Leadership & Development

Provide daily coaching, direction, and support to restaurant team members.
Conduct pre-shift meetings that align the team around daily priorities.
Reinforce Harvest service standards through continuous coaching.
Promote teamwork, professionalism, accountability, and respect.
Recognize outstanding performance and provide constructive feedback.
Support onboarding and training initiatives in partnership with the People & Talent team and Food Experience Manager.
Foster a positive, collaborative culture that encourages continuous improvement.

Operational Excellence

Coordinate service activities between the dining room and culinary teams.
Monitor service times and table management.
Ensure dining areas remain clean, organized, and guest-ready.
Support special events and high-volume service periods.
Identify operational improvements that enhance efficiency and guest satisfaction.

Financial Stewardship

Support labor productivity through effective scheduling and floor management.
Monitor operational supplies and minimize unnecessary waste.
Assist in achieving departmental financial goals.
Protect company assets through responsible operational practices.

Food Safety & Compliance

Ensure compliance with all food safety, sanitation, and health regulations.
Maintain cleanliness throughout guest-facing areas.
Reinforce company policies and operating procedures.
Promote a safe working environment for both guests and team members.

Cross-Functional Collaboration

Partner closely with:

Food Experience Manager
Executive Chef
Culinary leadership team
Venue Services Manager
Events & Experiences Manager
People & Talent Director
Finance
IT & Systems

to deliver seamless hospitality experiences throughout Harvest in the Gardens.

Leadership & Team Development

Exceptional restaurants are built by exceptional people.

The Full-Service Restaurant Manager develops a culture where coaching happens daily, communication is clear, accountability is embraced, and every team member understands how their contribution impacts the guest experience.

Through encouragement, consistency, and servant leadership, this role helps individuals grow professionally while strengthening the overall restaurant team.

What a Typical Week Looks Like

This is a highly visible, hands-on leadership role.

45–50%: Dining room leadership, guest interaction, and operational oversight
20–25%: Coaching team members and reinforcing service standards
15–20%: Scheduling, operational planning, and shift preparation
10–15%: Leadership meetings, cross-functional collaboration, and continuous improvement initiatives

Evenings, weekends, holidays, and special events are a regular part of this leadership position.

You will be expected to:

Maintain a visible leadership presence throughout restaurant operations.
Coach team members during active service.
Respond quickly to guest and operational needs.
Lead calmly and confidently during busy service periods.
Ensure every guest receives genuine Harvest hospitality.

Reporting Structure

Reports To

Food Experience Manager

Works Alongside

Head Chef
Sous Chefs
Venue Services Manager
Events & Experiences Manager
Culinary & Supply Chain Director
People & Talent Director
Finance
IT & Systems

Direct Reports

Team Leads(where applicable)
Hosts / Hostesses
Servers
Bartenders
Food Runners
Bussers
Cashiers (where applicable)

Required Qualifications

High school diploma or equivalent required; hospitality or business education preferred.
Three (3) or more years of progressive restaurant leadership experience.
Experience leading full-service restaurant operations.
Strong knowledge of guest service, scheduling, restaurant operations, and hospitality standards.
Excellent leadership, communication, conflict resolution, and organizational skills.
Ability to lead effectively in a fast-paced hospitality environment.

Preferred Qualifications

Experience in upscale or multi-concept hospitality environments.
Pre-opening restaurant experience.
Experience leading high-volume service operations.
Food Handler or Food Safety certification.
Passion for coaching people and delivering exceptional guest experiences.

What Success Looks Like

Exceptional guest satisfaction and positive dining experiences.
Consistent execution of Harvest hospitality standards.
Strong teamwork between front-of-house and culinary operations.
Well-coached, engaged, and accountable restaurant team members.
Efficient daily operations with minimal service disruptions.
High standards of cleanliness, organization, and professionalism.
Safe, compliant restaurant operations.
Continuous improvement in service quality and operational performance.

Work Environment & Culture

Harvest in the Gardens is a fast-paced, collaborative destination where hospitality, dining, entertainment, retail, and community come together to create memorable experiences.

We believe extraordinary dining experiences are created through exceptional hospitality, strong leadership, teamwork, and genuine care for both guests and one another.

We value leaders who demonstrate stewardship, professionalism, accountability, humility, collaboration, and a commitment to continuous improvement.

Location

Nassau, Bahamas

Join the Team

If you're passionate about creating exceptional dining experiences, developing high-performing restaurant teams through daily coaching, and leading with integrity, we'd love to hear from you.

Join Harvest in the Gardens and help shape one of The Bahamas' most exciting hospitality and entertainment destinations—where hospitality is personal, every guest is valued, and every dining experience reflects our commitment to excellence.

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This is a Shift job. Morning shifts may start as early as 5:30am, a night shift may not end until 1:00am. Are you prepared and willing to work your scheduled shifts, which will be at the company's discretion?*

Are you willing and able to work early mornings, late nights, holidays/birthday and weekends?*

Are you able and willing to perform tasks such as preparing food orders, working the cash register, stocking, cleaning (washing dishes, cleaning windows and bathrooms, throwing away garbage, mopping floors, etc.), and/or lifting up to 25 pounds? **

This job entails thorough deep cleaning, which included scrubbing and sometimes lifting objects from one floor to another and beyond. Are you willing and capable of performing these tasks?*

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