Venue Services Manager

Harvest in the Gardens (HITG) — Nassau, Bahamas

Where Exceptional Guest Experiences Begin

Harvest in the Gardens (HITG) is a multi-concept destination that brings together hospitality, culinary, retail, entertainment, and community into one integrated guest experience.

Exceptional experiences don't begin when guests walk through our doors—they begin with an environment that is safe, clean, functional, and ready to welcome them.

We're seeking a Venue Services Manager who will lead the teams responsible for maintaining that environment every day.

This is an opportunity for an experienced operational leader who takes pride in creating spaces where guests feel welcome, teams can perform at their best, and every detail reflects excellence.

About the Role

The Venue Services Manager is responsible for the daily readiness, safety, cleanliness, security, and maintenance of the Harvest in the Garden property.

Reporting to the Operations Director, you will provide leadership for Security, Environmental Services, and Maintenance while ensuring every area of the property consistently meets operational and hospitality standards.

You will oversee the systems, people, and processes that keep the property operating safely and efficiently while supporting restaurants, retail, entertainment venues, special events, and community gatherings.

Why This Role Matters

Every guest experience depends on the environment around it.

Your leadership ensures guests arrive at a destination that is clean, safe, attractive, and fully prepared to deliver exceptional hospitality.

From facility maintenance and environmental presentation to security and operational readiness, your work creates the foundation that allows every department to succeed.

Key Responsibilities

Property Readiness

• Lead daily property inspections and readiness reviews.
• Ensure all public and operational areas remain guest-ready.
• Maintain high standards for cleanliness, presentation, and functionality.
• Coordinate property readiness for daily operations, special events, and peak business periods.

Security Leadership

• Oversee daily security operations and access control.
• Coordinate emergency preparedness and incident response.
• Protect guests, team members, facilities, and organizational assets.
• Ensure security standards and procedures are consistently followed.

Environmental Services

• Lead housekeeping and environmental services operations.
• Maintain exceptional cleanliness across public areas, offices, restrooms, and event spaces.
• Oversee laundry and linen operations.
• Ensure exterior grounds and landscaping consistently reflect company standards.

Maintenance Leadership

• Direct preventative maintenance programs.
• Coordinate repairs, facility improvements, and contractor activities.
• Maintain building systems and equipment reliability.
• Prioritize maintenance activities that minimize operational disruption.

Leadership & Team Development

• Lead, coach, and develop Security, Environmental Services, and Maintenance leaders.
• Build accountability through clear expectations and consistent follow-through.
• Foster a culture of stewardship, professionalism, safety, and continuous improvement.
• Support operational excellence through effective communication and leadership.

What a Typical Week Looks Like

This is a highly visible, hands-on leadership role.

• 45–55%: Property inspections, operational oversight, and floor leadership
• 20–25%: Leading Security, Environmental Services, and Maintenance teams
• 15–20%: Maintenance planning, contractor coordination, and operational readiness
• 10–15%: Leadership meetings and cross-functional collaboration

Evenings, weekends, holidays, and special events are a regular part of this role.

You will be expected to:

• Maintain a visible leadership presence throughout the property.
• Respond quickly to operational issues.
• Lead by example during high-volume business periods.
• Ensure the property remains guest-ready at all times.

Reporting Structure

Reports to

Operations Director

Works alongside

• Food Experience Manager
• Events & Experiences Manager
• Culinary & Supply Chain Director
• Experience & Events Director
• People & Talent Director
• IT & Systems Director

Direct Reports

• Security Team Lead
• Environmental Services Lead
• Maintenance Team Lead

Required Qualifications

• Five (5) or more years of leadership experience in facilities management, hospitality operations, venue services, property management, maintenance, environmental services, or a related field.
• Experience leading multiple operational teams.
• Strong knowledge of preventative maintenance, facility operations, and workplace safety.
• Proven leadership, communication, and organizational skills.
• Ability to prioritize competing operational demands in a fast-paced environment.

Preferred Qualifications

• Experience within hospitality, resorts, entertainment venues, commercial property management, healthcare, or campus operations.
• Experience supporting new facility openings or major operational expansions.
• Vendor and contractor management experience.
• Working knowledge of building systems, safety programs, and preventative maintenance planning.

What Success Looks Like

• A consistently safe, clean, and well-maintained property.
• Strong security readiness and emergency preparedness.
• Reliable facilities with minimal operational disruption.
• High standards of cleanliness and presentation throughout the property.
• Well-developed, accountable department leaders.
• Positive guest feedback regarding the condition and appearance of the venue.
• Operational readiness that supports exceptional guest experiences across Harvest in the Gardens.

Work Environment & Culture

Harvest in the Gardens is a fast-paced, collaborative destination where hospitality, dining, entertainment, retail, and community come together to create memorable experiences.

We believe great environments create great experiences.

We value leaders who lead with accountability, stewardship, professionalism, teamwork, and a commitment to continuous improvement.

Location

Nassau, Bahamas

How to Apply

If you're passionate about leading operational teams, maintaining exceptional facilities, and creating the environment that makes memorable guest experiences possible, we'd love to hear from you.

Apply today and become part of the team building one of The Bahamas' most exciting hospitality and entertainment destinations.